Tuesday, November 29, 2011

Key professional lessons learned from the last over of Wankhede test (INDvsWI)

Last weekend, i got to witness a thrilling Cricket Test match between India and West Indies. After first four days of rather dull Cricket, the match seemed like headed towards a Darw. The result seemed a distant possibility only to see things reverse on the fifth day. The wicket started assisting the bowlers and West Indies who scored runs in excess of 590 in the first innings, got bowled out for a mere 134 in their second innings. That meant that Team India had to score 243 to win the Test match in little more than 2 session of batting. At the start of the dramatic run chase, India seemed to be going steady being something like 100/1 or so and then they lost their way somewhere in the middle and finally managed to make the score of 242 for 9, which made it a last ball draw. There were many exciting moments on the final day of the match but most dramatic were the last few overs and the last over to be very specific. Here is the account of what happened in that last over-

- India needing 3 runs to win and 2 to level scores. Ravichandran Ashwin and Varun Aaron (both playing their first series, Varun his first match) were batting at 13 and 1 respectively).
- West Indies needed 2 Wickets to win.
Ball 1: Varun Aaron tried to hit the ball to off side. Misses the fast ball by Fidel Edwards.
Ball 2: Edwards, just before delivering the ball saw Ashwin short of crease. He could have run Ashwin out within the rules but chose not to in the right Spirit of Cricket. Edwards finally bowls and Varun manages to connect the ball but it does directly to fielder.
Ball 3: Varun plays a wild swing off the third ball and misses.
Ball 4: Varun connects the ball and with some mis-fielding and good fortune, makes much required 1 run. This makes it 2 runs needed off 2 balls to win for India, 2 Wickets off 2 balls to win for West Indies.
Ball 5: Ashwin does not go for his shot and defends the ball and this rules out the possibility of West Indies winning.
Ball 6: Ashwin hits the ball hard to mid-on. The ball goes fast, Ashwin runs the first run hard and seeing the throw on top of his head, does not show much interest in running the second one hard and is run-out. The result: a level scoring draw, something that has happened only once in 120+ years history of the game.

The video for that eventful last over is below-



I could gather some meaningful lessons from this last over and match in general that could be applied in our normal (and work) lives. They are as follows-

Lesson#1: Sometimes the bias towards Action is necessary:
In his book- "The Habit of winning", Prakash Iyer mentions about the aspect of "Action bias", he says-

I came across a research by a team of scholars in Israel. To understand the goalkeeper's mind-set, the team studied 286 penalty kicks from major league football games from around the world. As you probably know, a penalty kick is taken from a distance of just 11 meters from the goal. The goalkeeper gets about 0.1 seconds to react- a window so tiny that goalkeeper must guess which way the ball will go, and commit themselves to a dive- left or right.
The research team tracked the direction of the kick (left, right and center) and tabulated the statistics. And he is what it found: a goalkeeper's best chance of stopping a penalty kick is if he doesn’t dive and stays put in the center!
That’s not all. Though the probability of stopping a kick is the highest when the goalkeeper did not move, the team found that in 92% of the cases, the goalkeeper committed himself to a dive to the either side. Why then do they dive, when standing still would give them their best chance of success!


One way to explain as Prakash Iyer does in his book is because most of the Sportsperson or even High achievers have something called as an "Action bias" i.e. desperate tendency to act in most situations. If say goalkeeper does not commit himself to a dive in a penalty of a World cup final, most of the people would tend to ridicule him stating "He didn’t even try". If he dives and fails to collect the ball, people would probably think- "Atleast he tried (his best!)".

If you now compare Ashwin's situation in Ball 6. He completed one run quite quickly and then seeing the throw going over his head, he didn’t commit himself to the second run fast enough. Later he said, there was no way second run could be done as throw had already almost reached wicket-keeper. Though that lack of immediate action could be debated saying that wicket-keeper "could" have missed the ball and he "could" have got some extra time to make the run. He had to face quite a deal of criticism for not taking that run quickly but more important thing to note is how fast do the people notice the lack of action. That is quite true when the stakes are high.

This is an interesting situation to what Prakash Iyer calls High achievers having bias for action. In this case, Ashwin deliberately didnt act quickly because in his mind he knew his fate was sealed. This is a classic case of people expecting him to act though the result in 99% of times would have been same as what is now (how often do we see Wicket-keepers fumbling straight-forward chances?)

In some circumstances, the "Action" may be unnecessary like in the earlier example of goalkeeper but there are many situations in the our work lives and otherwise in life, when the very notion of "Action" gives indication that things are alive and kicking. For example, if your boss or team is in a different country than you are you, you ought to make sure to keep him/her updating on the various aspects of work. If not, some communication may go amiss. Sometimes, the action is necessary just to instil the belief in the people that you gave your 100%. Here is a simple thing that i learned- If you can act in a situation while still maintaining your genuineness of intent and not sounding artificial, the action (whatever it may be) is worth an attempt. After all who can forgive a goalkeeper just standing still if the football whizzes past from his side.

Lesson#2: Dont forget the Fair play even when the going is tough

If you remember what Edwards did in the Ball-2 of the last over, he actually held the spirit of the game high by not dismissing Ashwin on his run-up. The laws of the game state that the batsman should be in his crease when the bowler is taking a stride to bowl but the spirit of the game suggests that you ought to warn the batsman atleast once before attempting to running out in this situation. The latter is what Edwards did. Had he plainly followed the rules, Ashwin would have been run-out and West Indies could have been within a sniffing distance of victory.
There is a great stuff to be learned from this. In work and even in our lives, never forget to act ethically irrespective of the situation you are in. Following your profession ethically is not an easiest thing to do especially when the stakes are high like it was the case in this match but doing so is always the right in the larger context. You may lose a million by following stuff ethically but can save your organization a billion by avoiding the dangerous law-suites.

Lesson#3: When in trouble, first thing to do is break the monster task into small pieces

Varun struggled to score a single run the first three balls of the last over. Its not as if he didn’t try, he tried hard but somehow fell short. One more thing to note is that he was trying quite hard during this phase. To me it occurred that he made situation quite complex in his mind (naturally for a person playing his first match) and what would have helped in this case is to somehow simplify the situation.
The lesson to learn here is that whenever a problem of huge proportions trouble us, the first thing should be to break that problem in manageable parts and not get overly bogged down by it. Often the problem does not appear as big once we put effort to simplify the same and separately deal with its various parts. Once we have dealt with parts, suddenly we start seeing the light at the end of tunnel.
Try this for your "complex" problem for today, you will certainly achieve more in a day!

Lesson#4: Demonstrating Innovation in crisis is much harder than when things are rosy

Varun did the best he could during the first three balls of this over, considering it was his first match. For sure, he was facing a high pressure situation. Its quite funny how we, as humans, sometimes act in such crisis situations. We usually get tied to a single action and keep trying the same thing. Something Varun kept doing, playing the similar looking shot or within his limitations as a batsman. The lesser related example from our daily lives could be when the TV remote stops functioning, we start bashing it, hitting it against our palms continuously till we realize the problem is with battery. Such a thing is usually called as Blind Persistence meaning we are persistent towards something but keep trying the same thing again and again whereas the need of the hour could well be to innovate a bit while in crisis. Again, this is easier said than done but i do feel the ability of an individual or an organization to innovate when faced with survival crisis always rates high while innovating when you are provided with all the resources. Innovating in crisis requires that extra bit of mental strength and maintaining positivity while in a grave crisis. Not many possess this ability naturally but this quite something that could be developed for sure.

Lesson#5: Leaving too much for too late

In this post, i focused mainly on the last over the match where the situation was already tense and tight. Spare one thought about how we actually reached that situation. It was primarily because most of the batsmen in the top order did not take the responsibility of batting right-through the end and India kept losing wickets.
One of the important lesson here is that one should not keep too much towards the end of the project. This holds good even for the way one plans for a day. Do the most difficult tasks at the start of the day as the more complex ones usually take more time and it would often hold you up from reaching home on time. Afterall, you got to Eat that frog (Ugly task), the first thing in the day.


What did you learn today ?

Tuesday, November 15, 2011

Key professional lessons from a Long distance run- Part-2

I wrote about the Part-1 of this blogpost may be 2-3 years back. I got reminded to update this while i participated in
Ultra run at Bangalore on 13th-Nov. For starters, Ultra Marathon is any sporting event involving running longer than a traditional marathon length of 42.195 km (as defined by Wikipedia). I participated in 25 Km run event, which incidentally was less than actual marathon but was quite challenging for me. I had run long distances and even cycled longer distances before but not at a high scale event like Ultra, which had close to 900 participants running in different categories up to 100 Km run. Yes, you heard it right- 100 Km run!

I did manage to finish the run and was quite happy in doing so. While i ran at the event, several thoughts ran through my mind and i realized some of these i had not written about in my previous blog on this topic. These are essentially the lessons that i could take back to my life- both work and personal. These are as jotted below-

Life starts where the Comfort zone ends:
This run was a substantial challenge for me personally as i had not attempted such a long run in a public event before this (discounting the numerous practice runs). Moreover, the race day and track had something peculiar about it. The race day was scorching hot- may be in excess of 35 degree Celsius and the race track was uneven and full of dirt. It was so uneven that i almost felt misbalanced on momentarily lapse of concentration while not watching what lies on the ground. Long distance runs especially the Ultra runs does push you beyond your limits, both physically and mentally.

While running one thing that i realized that when your limits get stretched, the challenge takes an altogether different dimension. The challenge no longer remains- "How can i excel in my endeavour ?" it more becomes- "How can i survive somehow ?".
And when it comes to survival, one starts to look at things in a much different perspective than usual situations. Let me share a real life story at this instance-
Once i interviewed one of the General Manager (popularly Known as "TV" because of his name initials) from my past organization (while i was an Editor of In-house magazine). TV shared a very interesting experience about his stay in Antartica for about 16 months. Some excerpts from his website-

I was a member of theƂ XIII Indian Scientific Expedition to Antarctica (ISEA) and XI Winter-Over Team (WOT) and stayed at Indian Scientific Station at Antarctica, Maitri, between Dec 1993 and Mar 1995 (almost 16 months). I was the youngest Indian scientist at that time to do what is known as ‘wintering’ (i.e., spend 16 months in the icy continent away from comforts of home and hot food). I was also the Post Master of Maitri Post Office, the philatelic post office of Indian Post Department (they still owe me an honararium of Rs. 16 for my services, one rupee per month). Among other things, I worked on HF radio based Data Communication between Antarctica and India.

One of thoughts that TV shared regarding his experience in Antarctica that has stayed with me all through these years was that living away from the comforts of normal city and staying far away at remotely cut off place for long time gave him a unique perspective towards life and dealing with problems. Most of the problems that we face in our day-to-day life are almost trivial when you compare the same with experience one has had in staying in such tough conditions in a place like Antarctica (in a time when probably only way to get connected to your family was through snail mail and you get to probably eat same stuff every day, not to forget dealing with sub zero temperature without Sun for 16 long months). Thats a very valuable insight, something similar (probably in less proportions) that i got to experience while running that long distance run.

Similar to this, I remember to have read one quote regarding dealing with Stress in one of the HBR forums something like- "You dont know what the real stress is unless you are required to walk 10 km everyday to fetch water and food for your thirsty, hungry and mal-nutritioned kids". Like most problems we face, managing stress is often about looking at your situation with a right lens i.e. with a right perspective.

What i eventually learned was that once you overcome something substantial physically and mentally, it gives you a confidence that you can face other difficulties with greater poise. In our usual lives we are so far away from the notion of Survival that we often give much more importance to seemingly trivial issues at work and in normal lives.

Dont let your Survival instincts die, routinely push yourself beyond that cushy comfort zone.

Mixing Risk with caution:
While i was running, may be somewhere around 15 Km mark i started feeling a bout of cramps. I had to think and strategize my run because i still had a good number of kilometres to do. I Stopped, took a stock of things and started gradually running dropping my speed. The fact that i entered this run without an ideal practice was a risk in itself but keeping the overall scheme of things in mind, i had to add some bit of caution to the overall risk i had taken.

It often helps at work and in life to sometimes Stop and Introspect. This is especially true in the fast paced urban life which undervalues the importance and fun of doing things slowly at a pace comfortable to self without worrying about what the world is thinking.

So what i learned was-
Take Risks, Move fast- All that is fine but it helps sometimes to add that "Slowness" to our lives that makes us feel more human.

What did you learn today ?

Tuesday, November 1, 2011

Key professional lessons learned from the bicycle shop

There is this real incident that took place sometime back and which i recently recollected.
This one instance is about the time i went to service my bicycle. I landed in the shop and started to look for someone who could talk to me. I noticed one person sitting on the chair behind a table talking to a customer. I moved ahead and stood next to the other guy who he was speaking to. I patiently waited for a while for him to atleast acknowledge my presence when he was talking to other guy. Sensing him not do it, i barged in politely and mentioned to him that i had come for the servicing my bicycle. Without looking at me, this person calls his assistant and rather impatiently asks him to attend to me. The assistant addressed my questions and by this time the guy on chair also got free but kept looking at both of us. I negotiated a price and conditions for Servicing and was about to leave when it occurred to me to ask the assistant for his number so that i could call back before coming. Listening to this, the guy still sitting in chair, remarked with a rather superior and rude voice- "Take my number, he is just a mechanic. You will be talking to me."

Thinking over what happened at the bicycle shop makes me feel like going back to the basics of dealing with humans. Was the guy sitting on chair right in all that he did ? Well, if you ask me as his customer, i wont answer in affirmative. Lets delve a bit deeper-

When i stood by his side for a while, as a customer i subconsciously expected him to atleast acknowledge my presence atleast (if not smile and greet me). Thats where he failed to make a connection and that elusive first impression on the customer.
I do feel in our day-to-day chores of work, at a very basic level we as employees seek this seemingly simple thing called "Respect from others". It is the instances like the one narrated above that gives you a perception whether you are being respected or not. i.e. a mere act of not acknowledging the presence of a colleague or failing to say a simple "hello" routinely has more damaging impact than what we perceive generally. This is something that eventually causes the disconnect between people.

Again going back to the story, the way the guy in chair addressed his colleague rather rudely as a mechanic in front of a customer was rather uncalled for. As a customer, it gave me an impression of an autocrat managing the shop. Just like i as a customer demanded this Shopkeeper's attention and respect, the mechanic too had the similar needs. Apparently in this case, was badly shot down.

Some of the thoughts that got reinforced again for me after this incident-
- No matter what the situation, irrespective of your stress levels, "Treat people with Respect".
- If you work with people, Make efforts to acknowledge their presence, Always.
- Be conscious of the way people around you perceive you. Bad perceptions once created are hard to overcome.
- Autocratic Leadership is needed in certain situations but most of the workplace situations can be handled in a democratic way.
- Delegation is a fine art. Empowering people while making them accountable for the deliverables works wonders in most situations.

What did you learn today ?

Thursday, October 6, 2011

Attending Conferences and making most of it

The last couple of months have been exciting for me as i got to attend and participate in quite a few Conferences involved in both Attending and Presenting at various forums. I think Conferences are an important means to connect with like-minded professionals, network and learn from them.

I wanted to share some of my learnings around attending and participating in the conferences. Before that, please take some time to go through one of the lessons (Lesson# 251) in the book- Lessons Learned in Software Testing. The lesson is titled- Conferences are for conferring

When you attend a conference on software testing or software development, don’t just sit in the sessions and listen to the speakers. Do a lot (or at least some) of that. But spend a lot of time meeting with other people at the conference to discuss what was presented or what is happening in the field.
If you don’t know many people at the conference, meet some. When you go to lunch, sit with people you don’t know, listen and identify people who are interesting and knowledgeable. Take opportunities to identify interesting people. When you meet them, ask them about what they do and about sessions that they’ve been to. What have they found interesting ? Over time (it takes more than one conference), you’ll make a group of friends whom you meet mainly at conferences, whom you keep up-to-date with via Net, whom you attend sessions with, and maybe whom you’ll write papers and present panels with. This is how three of us met (authors of this book).
Not everyone gets sent to conferences by their company. Tell your manager well before the conference that you want to attend a specific conference. Better notice will increase your chance of attending. After you have attended a conference or two, apply to be a speaker. If you’re accepted, your company will me more likely to send you, and (assuming you do a good job) you’ll gain respect and goodwill within and outside your company.


I have taken the liberty to remove a couple of lines which were not suitable for the purpose of this post but nevertheless the above sums up what you could look forward to when attending any Conference.
Some more of my thoughts below-

• More often we go to conferences thinking of it as similar to a series of training sessions that would give us a sort of silver bullet that would help us solve the current problems that we face at work.
So, first of the things is that not to go into conference believing it would provide the best solution (though it may). In all, there are always multiple different ways to solve a given problem. Interacting with people in conferences may just provide a perspective you may be lacking in your current knowledge. So, always keep your eyes and ears to gain that elusive perspective. It is not that you would become expert in the conference theme immediately after the conference ends but that would certainly make you richer in the topic.

• Secondly, as stated in the excerpt above, I have found in my experience as well that real value of conference comes in not necessarily from the sessions but how well do we take care of time in between sessions. The breaks are usually called “Networking breaks” literally for a reason. From the time I participated in my first conference till now, the external relationships developed during the conferences has helped quite a bit shape my current knowledge and perspective. So, its advisable to hang around with participants, speakers asking questions, sharing your knowledge. Its not easy first time and may require you to go beyond the comfort zone to network with professionals around, but believe me its worth it.

• Thirdly, if the topic you are undergoing is completely new to you, learn as much as possible. If you are already aware of the topic then its best to go with the blank mind (without your knowledge bias) and gather as much as possible and then evaluate. The practices and processes shared are usually context dependent (may work for them but not us depending on the situation) but its important to develop that reasoning that can help sort these contextual differences.

Would really love to hear your experiences on "How to attend the conferences?" and also on "How not to attend the conferences?"

Tuesday, September 20, 2011

Presented a Workshop on Software Globalization Testing

On 14th-Sept, I got to present in the STeP-IN Forum's event in Hyderabad. The event was Software Testing Conference. It was primarily a 2 day conference, in which the first day on 14th-Sept was the Pre-Conference Tutorials.

Tutorials were different than the sessions on the normal conference day as these went in-depth into the topic and were more or less like a Workshop of about half-a-day. I had a good experience overall as i presented on the topic of Demystifying Globalization Testing .

I could cover the different aspects of Globalization testing both via presentation and live demonstration, which apparently was decently received (though i am still expecting a formal feedback update from the Organizers).

The content about Globalization Testing that i have written in this blog purely from my experience was always as helpful in conducting the session of this magnitude.
The best part that i liked was that the session eventually turned out to be quite interactive and there were lots of discussions and meaningful interactions with the audience during the entire session.

Will upload the presentation soon.

************************Update on 23rd-Sept-2011************************
I have uploaded the Presentation i delivered at this session here

Thursday, August 18, 2011

"An Attempt to define Personal Excellence..."- Presentation at BWST-3

I had an interesting experience being a part of Bangalore Workshop on Software Testing-3 . While i will write about my experience on being a part of this Workshop separately, i intended to first share a summary on my presentation in this Workshop.

The theme of this workshop as unique in many sense. It was Personal excellence & skill development . Being a part of quite a few conferences in the past, this was arguably the first workshop (or a conference) dedicated to this so relevant topic. That was exactly one of my first thoughts when i got to know about Speaking opportunity here i.e. Personal Excellence is so very important but most of the external conferences are so focused on rather external skills (Some call them Technical Skills, Some Hard skills, Some Job skills...).

In short, i knew i had to contribute to this opportunity and i chose a topic quite related and close to my experience. My topic was-
An Attempt to define Personal Excellence- Some Snippets from my experience
I have uploaded the presentation here .

This session was quite close to my heart as i chose to spoke on some experiences that i have been through in the past, which has largely helped me to shape my mind and thinking. While i need to get better at video recording my sessions but till the time i do so, i wanted to Summarize the key points of my talk here. Before you proceed, just to mention, what follows are just my thoughts on Personal Excellence, which may differs from yours. So do share your perspective.


Some Key points i presented:

- This presentation is just “An attempt to define Personal Excellence…” rather than a definite guide to Personal Excellence as i am no definite authority on Personal Excellence.

Essence of Personal Excellence: This dialog from the movie
3 Idiots define the essence of Personal Excellence for me
Kisi Mahapurush ne kaha hai, success ke pichhe mat bhago. Excellence! Excellence ka pichha karo. Kamyabi jhakkh mar ke tumhare pichhe aayegi. (Some wise soul has told that, don’t run after success. Excellence! Follow and conquer Excellence! Post which success will just come running at your door steps.)

I believe most of the answers regarding Personal Excellence reside inside us rather than outside.


Reading shapes your mind One of the quotes that i found Inspirational is-
If you read for just half an hour everyday, you could finish a 250 page book in just two weeks' time. That's twenty six books a year. A hundred books in next four years.
To learn and grow, make reading (books that make you better) your religion. Just think, what difference would that make to the quality of your mind, your career, your life ?

Habit of reading in itself cannot change you unless you have the necessary will: One of my learnings have been that Reading books or Reading quotes in itself cannot Change you. These acts or habits are powerless in a way as in the mere act of reading alone cannot change you. At the most what it can do is to Inspire you. Unless one matches that Inspiration with will and Inspiration to bring you that positive change you wanted, the whole act of Reading may not be that fruitful in the end.


- With the advent of Globalization and the adoption of
Employees first culture, More than ever in the history of human kind, there is now an unrelenting focus on people and Individual Excellence and Organizations are beginning to understand the same.

Personal Excellence=Excellence in various Life situations: I find Personal Excellence very closely associated with how one deals with different situations you find yourself in. Most of us generally gets to deal with myriad of situations when executing our professions. Some can be easy, Some will be tough for sure. Its actually how one gets to handle the different situations defines the level of success one enjoys. You can either be faced with a tough boss or tough colleague, or with a situation of people around you being fired, or even the situation of having to convey a bad news (as a testers we are often) or even the situation of having promoted, there can be numerous such situations.
Shane Warne once said-
Never worry about the situation you are in because that is already upon you. Instead ask yourself how can you win from here.


An uncluttered mind and an ability to think on feet are important when dealing with situations specific to Conveying the bad news (last minute bugs, not so pleasant news about Product Quality etc.) as there can be a lot of unexpected conversations during these situations. Preparing for worse is a wise move but keeping your mind clouded with worse happening doesnt help. As Michael Fox once said- "Never think too much about the worse for it may never happens. If you keep thinking about the worse and Even if it happens by chance, you would have lived it twice.".

Handling Disappointments: The Unexpected conversations in the above situations can also lead to disappointments. Handling disappointments successfully is as important as handling the successes in one's career.
I found Don Shula's twenty-four hour rule quite relevant in managing disappointments at workplace. As Don Shula says-
I had a twenty-four hour rule. I allowed myself, my coaches, and our players a maximum of twenty-four hours after football game to celebrate a victory or bemoan a defeat. During that time, everyone was encouraged to experience the thrill of victory or the agony of defeat as deeply as possible, while learning as much as we could from that same experience. Once the twenty-four hour deadline had passed, we put it behind us and focused our energies on preparing for next opponent.



Difference between "Commitment" and "Interest"
For managing multiple tasks and passions at work and in life in general, it is important to be able to distinguish between the tasks you are merely interested in as against the tasks you are truly committed for. As Ken Blanchard says in his book "The Heart of a Leader"
I learned from author and consultant Art Turock that we need to make a distinction between being interested and being committed. When you are "interested" in doing something, you only do it when its convenient, but when you are "committed", you follow through no matter what, no excuse."

Managing time and priorities Another aspect that i find quite relevant in managing multiple tasks and passions is Effective time management and effort prioritization. I have learned that managing time well is more about managing yourself well so that you can make most of the time.
Subroto Bagchi in his book- “The Professional” mentions-
It is probably more effective to watch and learn from people who actually seem to manage their time well, and who feel productive and satisfied. My experience of meeting many such people and working with them tells me the primary quality they all have is self-discipline. If someone does not have basic self-discipline, you will soon find that poor time management is just one of their many problems.
On Prioritization-
The issue some people face is not the absence of a goal, whether big or small. The issue is their multiplicity. For people with resources, it is the lack of prioritization that becomes a big problem . It is important to prioritize one’s life. Ask what is really important to you. Also ask why this thing is so important and are you willing to commit yourself completely to it.
The prioritization of work is more often as simple as having discipline to put down all your tasks on a paper or document and number them in order of execution. Simple. Nothing more. Nothing less.


Setting your own benchmarks: Most people benchmark their progress with the number of promotions one gets and after how long. This may be a right benchmark depending upon your goals and aspirations but more often this is typically done to keep up with rather false societal norms. It is important to set own benchmarks for self and work towards having a body of work that you can be proud of and remembered for. Getting promoted alone may not be the best benchmark for one's career. It is not always a true measure of excellence in job.


The need to Initiate, Getting Started: In our work places, how many ideas (initiated by others or self) do we reject everyday either by saying or within our minds thinking they are worthless? How many times we get scared to ask a question in a large gathering thinking that people will ridicule even a single slip of tongue? How many times our own self stops us from trying something new just because that very something new will break the routine way of doing things ? I salute you if you answer "None" to any or all of these questions. But the fact of matter is that in most of the situations, without realizing, we fail to initiate. Many ideas die a silent death just because they are not allowed to come out, Just because we don’t get started. As Seth Godin says in his book- "Poke the Box"
The essence of human is to get started
So for a change raise your hand to take up an initiative you have no knowledge about. That very act will make you better than those who have knowledge but no will to get started. Any Knowledge and Skill can be attained much faster than you can imagine, it is often the willingness to get started that separates Achievers from Average employees, from Dispensable to indispensable employees.


How well do we ask for feedback often separates how much better do we get ? Paul Arden in his book- Whatever you think, think the opposite says-
Ask for a Slap in the face.
Let me explain- if you ask someone your piece of work and you ask them “What do you think ?”, they will probably say its ok because they don’t want to offend you. Next time, instead of asking what is right, ask for What is wrong in this piece of work ? This question usually changes the equation a bit. They may not say what you want to hear but the chances are that they will give you a truthful criticism. Truth hurts but in a long run it is better than a pat on the back.


What’s your definition of "Done" and how Religiously do you follow it ?
When someone says I have Done something, how would you know that something is really Done.
As Subroto Bagchi says beautifully in his book “The Professional”-
"The quality to do what you have said you will do, in the time you have committed to must be applied to the smallest of tasks in your life. Without it, you not only disrespect others, you disrespect yourself."


- The Final point i made in the presentation was that The very idea of Personal Excellence goes beyond self. This may sound contradictory to what i mentioned in the beginning but i believe that the whole notion of Personal Excellence can sometimes (and often) make ourselves very Selfish. After all, by its very nature, Personal Excellence is close to you. I was reading this interesting story of Mirake Couriers . They are a Courier company with a difference in the sense that they employ only deaf people in their organization. The whole act of delivering a courier does not ideally require the delivery man speaking. Its just Packed, Delivered and Sealed. What a beautiful company!
How much of Software Testing can we do by not being able to speak ? Can deaf people make good testers ? The more i think about it, the more i tend to believe that if we as a professionals, in order entire careers can guide and mentor the differently-abled people and help them shine, it will transition our profession from a Wonderful one to a Beautiful one.
That’s why i say the whole idea of Personal Excellence should eventually move beyond self. After one has achieved excellence, help spread it!


Signing off this blog post on this note. Do send your feedback! (Sorry for such a long post. I couldnt help but write)

Friday, July 29, 2011

Presented a Corporate Techtalk on Globalization Testing

Earlier in the month of July, i was involved in presenting a TechTalk at Aditi Technologies in Bangalore. The TechTalk was on the topic- "Uncovering myths around Globalization Testing".
This talk was as a result of Invitation by one of the Testing community members Ravisuriya . Thank you Ravisuriya.

The presentation for this talk can be found here .

The overall Presentation setup was good and there were quite a few questions in the end about the topic discussed. One of the questions that caught my attention was-
"Is it possible to eliminate Globalization testing altogether?”
Although as a passionate professional, i may be biased in my views and opinions around this but this one is good to think further and investigate. I did respond with a "No" with some reasons around external dependencies and Product architecture and lot of other variable factors but this one certainly deserves a little bit more thought.
There was one more good question on what is the right ratio of Globalization testing vs English Testing.
I would write about my perspective to these questions sometime soon.